Terms and Conditions
Welcome to Semaca, please read these terms and conditions carefully as you agree to be bound by them, whilst using Semaca Website.
Website usage
Trademarks
"Semaca" and "VQLab" are both registered trademarks of Semaca Ltd. There may well be other trademarks or registered trademarks of respective owners used within this site.
Your Account
If you create an account on the Semaca Website, you are responsible for all activities that occur under your account or password. You should maintain the confidentiality and secure of your password. If you think it has been used in an unauthorised manner, you should report it immediately. Semaca reserves the right to close accounts, remove or edit content, or cancel orders as appropriate. If we cancel an order, no charge to yourself will be incurred.
Privacy
Please review our Privacy Policy here as it governs the privacy practices undertaken by Semaca.
Website Availability
At all times we will be doing our utmost to maintain the availability of the site or limit the duration of any downtime. However, due to the nature of the Internet we can not guarantee the availability of the site at all times. Maintenance and repairs also have to be undertaken to improve the site which may disrupt our service.
Copyright
All material, including text, graphics and source code are the copyright of Semaca or its partners. Any unauthorised use of the materials on this site is strictly prohibited.
Software Packaging Disclaimer:
Some software titles presented through this Web site may be presented in a packaged carton. This is purely for illustrative purposes. As such, software may not be available in a packaged state. In these instances, software will be shipped in a method consistent with standard OEM packaging procedures.
Product Ordering
Product Pricing and Availability
We have a competitive pricing policy where we monitor our competitors and deliver you very competitive prices. All prices shown on the site for "Off the shelf software" are subject to UK 17.5% VAT for Customers within the EC. Customers outside the EC are exempt from UK VAT.
VAT Treatment on "Downloadable Software"
In line with international agreements supplies of digitised products are "not goods" in respect of customs duties and VAT. For VAT and duty purposes, all supplies of digitised products are treated as services. This means that customs duties are not chargeable in the EC. All products are available at the time of purchase unless you are pre-ordering when the product will be made available as soon as possible after the time of purchase.
Payment
You can pay for your order by credit card, debit card or cheque. We currently accept VISA, MasterCard, American Express, Delta and Switch/Solo via Paypal. If you are writing a cheque, please make it payable to Semaca. Semaca will only take payment went the goods have been dispatched.
Delivery
In normal circumstances we will aim to deliver to UK destinations within 7 days of order placement.
Returns
We understand that circumstances change and occasionally goods bought may no longer be required: If you wish to return any goods for a credit note or to receive a refund, please call +44 1344 893 459. The return or cancellation period is limited to 7 days from the day you receive your order and all returns must come back complete and undamaged. No returns will be accepted after this time or without an RMA number. Semaca cannot accept responsibility for goods lost in transit after being sent back to us. The return of goods is the responsibility of the sender and we recommend sending them back by registered or recorded delivery.
Electronic Software Downloads
Semaca's Electronic Software Download (ESD) products are provided under the terms of the license agreement applicable to the product. Semaca is committed to the prevention of software piracy and in addition to the standard terms applicable to purchases of physical products, the following terms also apply: All ESD Products remain available to download from your Semaca.com account for 14 days from the date of purchase. During the 14 days following purchase, you may download any ESD products you have purchased a maximum of 3 (three) times. If you wish to download your products after the 14 day period has expired, or more than 3 times, the purchase of Semaca's Download Protection Service (see below) is required. Should you wish to return any ESD products for a refund, the Returns procedure above should be followed. Please note: once you have been refunded for an ESD product, it must be permanently removed from your PC and cannot be downloaded again.
